STEP: A Better Framework for Ending Homelessness

Andrew Hening
8 min readJun 14, 2022

For the last 12 years I have been working to end homelessness in the San Francisco Bay Area. During that time, which has included providing front-line outreach in some of our nation’s largest encampments, managing a growing nonprofit, and serving in an executive leadership role in local government, I have engaged with countless building blocks for creating an effective homeless system of care. With STEP, my hope is to show how these parts can fit together.

  • S — Systems
  • T — Triage
  • E — Engagement
  • P — Placement

S — Systems

At its core, The Modern Homelessness Crisis is really a symptom of other problems — a lack of housing production, economic inequality, systemic racism, mental illness, and addiction.

Therefore, the most effective strategy for solving The Modern Homelessness Crisis is to reform these underlying systems, thus reducing the likelihood and severity of the types of crises that push people into homelessness.

I have created a dedicated post specifically addressing these upstream issues.

T — Triage

Like homelessness overall, the most effective strategy for resolving a person’s housing crisis is to prevent that…



Andrew Hening

UC Berkeley MBA and Harvard-recognized culture change leader sharing tools, strategies, and frameworks for untangling complex and messy challenges.